Jaeden Large Indoor - Outdoor Table Top Fire Pit by Philippi

Ordering and Products:

Q1: How can I place an order on DynamicDrop Hub?
Simply browse our curated collection, add your desired items to the cart, and proceed to checkout. Follow the prompts to provide your shipping details and payment information.

Q2: Can I modify or cancel my order after it's been placed?
Unfortunately, once an order is processed, we are unable to modify or cancel it. Please double-check your order before completing the purchase.

Q3: Are your products ethically sourced?
Yes, we are committed to ethical sourcing. Our products are carefully chosen to ensure quality and adhere to ethical standards in their creation.

Shipping and Delivery:

Q4: How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number. You can track your order using the provided information.

Q5: What is the estimated delivery time?
Delivery times vary based on your location and the shipping method chosen. You can find estimated delivery times at checkout.

Q6: Do you offer international shipping?
Yes, we offer both domestic and international shipping. Please note that international customers are responsible for any customs and import taxes.

Returns and Exchanges:

Q7: What is your return policy?
We accept returns within 14 days of purchase. For details on the return process, please refer to our Return Policy page.

Q8: Can I exchange an item for a different size or color?
Yes, we offer exchanges. Please contact us for assistance.

Customer Support:

Q9: How can I reach your customer support?
You can contact our customer support team at info@dynamicdrophub.com. We are here to assist you with any questions or concerns.

Q10: Do you have a physical store where I can make a purchase?
Currently, we operate exclusively online. You can explore and purchase our products on our website, however due to the culture and community we are building we will explore owning a Physical store soon.

Q11: How can I stay updated on new arrivals and promotions?
Subscribe to our newsletter for the latest updates, promotions, and exclusive offers. You can find the subscription option on our homepage.

1. Processing Time:

• Orders are typically processed and packed within 2-3 business days of purchase. Processing times may vary during peak seasons.
  

2. Shipping & Delivery Timeline 

• Shipping times vary based on the shipping method selected and the destination. Estimated delivery times might be provided at checkout, Ideally, depending on Location we appeal to customers to allow between 3 - 11 Working/Business Days Max.

3. Shipping Costs:

• We Offer Free Shipping

4. Domestic and International Shipping:

• We offer both domestic and international shipping.

5. Shipping Methods:

• We offer a variety of shipping methods to accommodate your preferences. The available options will be presented at checkout.

6. Order Tracking:

• Once your order has been shipped, you will receive a confirmation email with a tracking number. You can track the status of your order using this information on our Order Tracking Page.

7. Shipping Delays:

• While we strive to meet the estimated delivery times, please note that shipping delays may occur due to unforeseen circumstances. We appreciate your understanding in such situations.

8. Incorrect Shipping Information:

• It is the responsibility of the customer to provide accurate shipping information. Please double-check your shipping details to ensure timely and accurate delivery.

9. Missing or Lost Packages:

• If your package is lost or missing, please get in touch with us at info@dynamicdrophub.com so that we can assist you in resolving the issue.

Thank you for shopping with DynamicDrop Hub! We want to ensure that you have a positive shopping experience. Please read our return policy carefully.

1. Returns

We accept returns within 14 days of your purchase. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging. Items that are not in their original condition or are damaged due to customer misuse will not be accepted.

2. Return Process

To initiate a return, please contact our customer support team with your order number and details about the product you would like to return. We will provide you with instructions on how to return the item.

3. Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 14 days.

4. Exchanges

If you need to exchange an item for a different size or color, please contact our customer support team at We will guide you through the exchange process.

5. Shipping Costs

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

6. Damaged or Defective Items

If you receive a damaged or defective item, please email us immediately at info@dynamicdrophub.com with photos of the damaged or defective product. We will arrange for a replacement or refund.

7. Contact Us

If you have any questions about our return policy, please contact us at info@dynamicdrophub.com.